bdgo game Privacy Policy

1. Introduction

bdgo game is an online gaming and betting platform operated for users in Bangladesh. We place the highest priority on protecting the personal information of our members. This Privacy Policy describes what information we collect when you use our website, create an account, or use any of our services, how that information is used, and what your rights are.

This policy applies to all bdgo game services — including the web browser, applications, and customer support channels. By continuing to use this platform, you are considered to have accepted the terms of this policy.

2. Information We Collect

bdgo game collects different types of information at different stages. Details are described below:

2.1 Information Collected During Account Registration

• Full name (in Bangla or English)
• Mobile number and email address
• Date of birth (for age verification — no one under 21 may open an account)
• Password (stored in encrypted form, never readable in plain text)
• Preferred language and currency

2.2 Information Collected During Identity Verification

As part of secure transactions and the KYC process, we may request the following information:

• Copy of National ID (NID) or passport
• Proof of address
• Mobile banking account details — bKash, Nagad, Rocket, or Upay
• Bank account details (for bank transfers)

2.3 Automatically Collected Information

When you use our site or app, certain technical information is collected automatically:

• IP address and device information (model, operating system)
• Browser type and version
• Time of site access, page visit history, and session data
• Information collected through cookies and similar tracking technologies

2.4 Transaction Information

A record of every deposit, withdrawal, and bet is stored in our system. This includes the transaction amount, time, method used, and details of the related game or bet.

3. Purpose of Use

bdgo game uses the information collected for the following purposes:

1. Account Management: To create, verify, and keep your account secure — particularly to prevent unauthorised access.
2. Identity Verification and Age Confirmation: To ensure that no one under 21 can use the platform.
3. Processing Financial Transactions: To complete deposit and withdrawal requests in a timely manner. Information is also used to verify the minimum deposit of ৳300 and the minimum withdrawal of ৳800.
4. Customer Support: To resolve issues via live chat and email, and to provide accurate assistance by reviewing your account history.
5. Fraud Prevention: To detect unusual account activity and maintain security.
6. Service Improvement: To analyse user experience and improve platform performance.
7. Communication and Promotions: To inform you about bonuses, updates, or important notices — however, you may opt out of marketing messages at any time.

4. Data Sharing Policy

bdgo game never sells your personal information to third parties. However, information may be shared in a limited way in certain circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for activities such as payment gateway management, technology services, and fraud detection. They receive only the information needed for their specific tasks and are bound by confidentiality agreements with us.

4.2 Legal Obligations

We may be required to provide relevant information in order to comply with applicable laws in Bangladesh or valid instructions from government authorities.

4.3 Business Changes

In the event of a change in company ownership, merger, or acquisition, user information may be transferred to the new entity. We will notify you in advance of any such change.

5. Cookies and Tracking Technologies

bdgo game's website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, remember language preferences, and keep security features active. Without them, the site will not function properly.

5.2 Analytical Cookies

Analytical cookies are used to collect statistical information such as which pages visitors use most and which features are popular. This information is fully anonymous.

5.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies will prevent some site features from working.

6. Data Security Measures

bdgo game has implemented industry-standard technical and organisational measures to protect your information:

• SSL Encryption: SSL (Secure Socket Layer) encryption is active across all our pages, keeping communication between your browser and our servers secure.
• Password Hashing: Your password is never stored in plain text — it is protected through a strong cryptographic hashing process.
• Access Controls: Only authorised staff can access specific data. A log of every access is maintained.
• Regular Security Audits: Our systems undergo regular security reviews to identify new risks.
• Data Backup: Important data is stored on secure, encrypted backup servers.

However, no method on the internet is 100% secure. We make every effort to provide the highest level of protection, but we cannot claim that unauthorised access to any system is entirely impossible.

7. Data Retention Period

bdgo game retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a specified period for the following reasons:

• Financial records and transaction history — for audit and potential dispute resolution purposes
• Identity verification documents — to meet applicable legal obligations
• Information related to fraud investigations — for security purposes

Once the required retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a bdgo game member, you have the following rights regarding your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Correction: If any of your information is incorrect, you may request that it be corrected.
3. Right to Deletion: Subject to certain conditions, you may request that your personal information be deleted — however, we may be required to retain some information under legal obligations.
4. Right to Object to Processing: You may opt out of marketing communications or object to the use of your information for specific purposes.
5. Right to Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact the bdgo game customer service team. Our 24/7 live chat and email support is available in both Bangla and English.

9. Protection of Minors

bdgo game strictly follows a 21+ age policy. We do not intentionally collect information from anyone under the age of 21. Age is verified at registration and may be re-verified later through identity documents.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the related information. Parents are encouraged to monitor their children's online activity. You can find more details in our Responsible Gaming Policy.

10. Third Parties and External Services

The bdgo game platform integrates third-party services such as game providers and payment services. These third parties have their own privacy policies that govern how your information is handled on their platforms. bdgo game is not responsible for the data practices of these external parties.

For payments — bKash, Nagad, Rocket, Upay, and bank transfers — each service has its own security protocols. Your financial information goes directly to that platform during a transaction and is not stored on bdgo game's servers.

11. Policy Changes and Updates

bdgo game may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email or mobile number
• Displaying a clear message when you log in to the site
• Updating the "Last Updated" date on this page

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. If you do not agree to the changes, you may request that your account be closed.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bangla and English
• Email: [email protected]

We aim to respond to all requests in a timely manner. To learn more about our work, visit the About Us page.

If you have general questions about this policy, check our FAQ section — it has answers to many questions about privacy, account security, and transactions.